📦 Product Questions

Q1: What is the difference between 5:1, 8:1, and 15:1 moxa ratios?

A: The ratio indicates how much fresh moxa is needed to produce 1kg of moxa wool.

• 5:1 – 5kg fresh moxa = 1kg moxa wool (standard grade, good for daily use)
• 8:1 – 8kg fresh moxa = 1kg moxa wool (premium grade, golden color, mild heat)
• 15:1 – 15kg fresh moxa = 1kg moxa wool (luxury grade, silky texture, gentlest heat)

Higher ratios mean purer, softer moxa wool with milder, more penetrating heat.

Q2: How long does one moxa stick burn?

A: Burning time varies by size and ratio:

• Standard 18mm x 200mm (8:1): 60-75 minutes
• Luxury 20mm x 200mm (15:1): 90-120 minutes
• Smokeless varieties: 50-60 minutes

Q3: What is the shelf life of moxa products?

A: With proper storage (cool, dry place, sealed):

• Moxa sticks: 5+ years
• Moxa wool: 5+ years (ages well, like wine)
• Moxibustion patches: 2 years
• Moxa cones: 3-5 years

Q4: Are your products suitable for beginners?

A: Yes! We recommend:

• For beginners: Moxibustion patches (easiest, no flame)
• For home use: Smokeless moxa sticks (less smoke, convenient)
• For professionals: Traditional moxa sticks and cones

🛒 Ordering & Pricing

Q5: What is your minimum order quantity (MOQ)?

A: MOQ varies by product:

• Moxa sticks: 200 boxes
• Moxibustion patches: 100 boxes
• Moxa wool: 50kg
• Moxa cones: 100 boxes
• Devices/accessories: 50 pieces

For mixed orders, we can negotiate. Contact us for details.

Q6: Can I order samples before bulk purchase?

A: Yes! Sample packages available:

• Sample cost: 0-100 (product dependent)
• Shipping: Buyer pays courier (DHL/FedEx/UPS)
• Refund: 100% refundable on first bulk order
• Lead time: 3-5 days

Q7: Do you offer volume discounts?

A: Yes, tiered pricing:

• 500-1000 boxes: 5% discount
• 1000-5000 boxes: 10% discount
• 5000+ boxes: 15% discount (negotiable)

Q8: Can you do private label / OEM?

A: Absolutely! We offer:

• Custom packaging design
• Private label branding
• Custom product specifications
• Multi-language labels
• MOQ for OEM: 500 boxes per design

💳 Payment & Shipping

Q9: What payment methods do you accept?

A:

• T/T: 30% deposit, 70% before shipment (most common)
• L/C: For orders over 0,000
• PayPal: For samples and small orders (under ,000)
• Western Union: For orders under 0,000

Q10: What are your shipping methods?

A:

• Sea Freight: Most economical for bulk orders (20-35 days)
• Air Freight: Faster option (5-10 days)
• Express Courier: DHL/FedEx/UPS for samples (3-5 days)

We provide FOB, CIF, and DDP terms.

Q11: What is your lead time?

A:

• Sample orders: 3-5 days
• Standard bulk orders: 15-20 days
• OEM/custom orders: 20-30 days
• Peak season (Aug-Nov): Add 5-10 days

Q12: Which countries do you export to?

A: We export worldwide, with major markets in:

• North America: USA, Canada
• Europe: Germany, UK, France, Netherlands
• Asia: Japan, South Korea, Singapore, Malaysia
• Oceania: Australia, New Zealand
• Other: Brazil, UAE, South Africa

✅ Quality & Guarantee

Q13: How do you ensure product quality?

A:

• ISO 9001 and GMP certified manufacturing
• 100% Qichun-origin moxa verification
• In-process quality checks at every stage
• Final inspection before shipment
• Third-party inspection welcome (SGS, BV, Intertek)

Q14: What if I receive defective products?

A:

• Report within 15 days of receipt with photo evidence
• We verify and arrange replacement or credit note
• Our defect rate is < 0.5% (industry standard)
• All claims handled within 7 business days

Q15: Can you provide certification documents?

A: Yes! We provide:

• ISO 9001 certificate
• GMP certificate
• CE certification (for EU)
• FDA registration (for USA)
• Certificate of Origin
• Third-party test reports (on request)

🔧 Usage & Support

Q16: Do you provide usage instructions?

A: Yes! All products include:

• Detailed instruction leaflets (English)
• Safety guidelines
• Recommended acupoints
• Online video tutorials available

Q17: Do you offer training for practitioners?

A: Yes! We provide:

• Product knowledge training
• Moxibustion technique workshops
• Online webinars
• On-site training (for large distributors)

Q18: How do I store moxa products?

A:

• Store in cool, dry place
• Avoid direct sunlight
• Keep sealed to prevent moisture
• Away from strong odors (moxa absorbs smells)
• Ideal temperature: 15-25°C